Privacy Policy

Jeni’s Splendid Ice Creams values the privacy and trust of every customer, visitor, and individual who interacts with its products, services, and digital platforms. Protecting personal information is an important part of creating a secure and reliable experience. This privacy statement explains the types of information that may be collected, the ways such information may be used, the methods applied to protect data, and the choices available to individuals when engaging with the company. By providing clear information about privacy practices, we aim to help users better understand how their information supports daily operations, customer service, product improvements, and overall business activities.

This privacy framework applies to various ways individuals may connect with the company. It includes interactions through the website, online services, digital platforms, customer communication channels, loyalty programs, and other features that may reference this privacy notice. It may also apply to information collected through physical locations, including retail stores, in-person purchases, and direct customer support interactions. Together, these different channels allow customers to access products and services in a convenient and connected way while maintaining consistent privacy standards.

Users should review this privacy information carefully before accessing services or sharing personal details. By continuing to browse the website, use available features, participate in programs, or communicate with the company, individuals acknowledge that they understand the practices described in this notice. If someone does not agree with the ways information may be collected or managed, they may choose to stop using the services and avoid submitting personal information. The company may periodically update this privacy notice to reflect changes in technology, business practices, legal requirements, or operational processes. Any revisions will be communicated through appropriate methods, and continued use of services after updates are published indicates acceptance of the revised privacy practices.

The company’s services are intended for general audiences and are not designed for children under the age of thirteen. Personal information from children in this age group is not knowingly collected without appropriate authorization from a parent or legal guardian. If information from a child is discovered to have been provided unintentionally, reasonable actions will be taken to remove such information from company systems. Parents or guardians who believe that a child’s information may have been submitted are encouraged to contact customer support so the matter can be reviewed and addressed properly.

The types of information collected may vary depending on how individuals interact with the company. Customers may voluntarily provide personal details such as names, email addresses, phone numbers, mailing information, account details, purchase information, or other contact-related data when using available services. This information may be necessary for activities such as processing orders, responding to questions, managing accounts, providing updates, and improving customer experiences.

In addition to information directly provided by users, certain technical and usage information may also be collected automatically. This may include details about the device being used, browser type, operating system, internet connection information, general location data, and interactions with digital platforms. These details help the company understand how visitors use online services, identify areas for improvement, maintain website performance, and create a smoother browsing experience.

Information may be gathered through several different methods depending on the nature of the interaction. Customers may provide information when creating accounts, purchasing products, joining promotional programs, subscribing to communications, completing surveys, or contacting support teams. The company may also collect information through automated technologies that operate during website visits or digital interactions.

Technologies such as cookies, tracking tools, and similar solutions may be used to support website functionality and understand user behavior. These tools can help remember preferences, improve navigation, analyze website performance, and provide insights into how different features are used. The information collected through these technologies allows the company to identify opportunities for improvement and create more convenient digital experiences for visitors.

The company is committed to handling collected information responsibly and using it only for appropriate business purposes. Personal data may support essential activities such as order fulfillment, customer communication, service improvement, security monitoring, and maintaining reliable operations. Protecting customer information remains a continuous priority, and privacy practices are regularly reviewed to support transparency, safety, and trust throughout every interaction.