FAQ

Jeni’s is committed to providing customers with convenient access to information, products, and support services related to our frozen desserts, catering experiences, gift options, and other general questions. Whether customers are searching for a nearby location to purchase products, arranging a delivery, planning a special event, or learning more about our offerings, we aim to provide clear guidance and helpful resources throughout every step of the experience.

For customers who prefer shopping in person, Jeni’s products are available through a variety of grocery retailers across the United States. Our online store locator helps customers identify nearby stores that carry selected products, making it easier to find favorite flavors and seasonal offerings close to home. By using location-based search tools, customers can quickly discover convenient purchasing options without depending only on online delivery services. Availability may differ between retailers, and product selections can vary depending on location, inventory levels, and seasonal demand.

Customers who choose to have products delivered directly can select from available shipping options designed to support safe and reliable arrival. Shipping costs may depend on several factors, including the destination address, preferred delivery timing, and applicable service requirements. Deliveries to areas outside the continental United States, including Alaska and Hawaii, may require additional shipping fees due to transportation distance and handling considerations. Customers may order different quantities of products, and shipping charges are calculated based on the delivery rather than the individual number of items included in the shipment.

During the checkout process, customers can review available delivery dates and select a preferred arrival option when available. Because frozen products require careful handling and temperature control, delivery schedules are arranged to help maintain product quality during transportation. Weekend delivery options may be limited depending on shipping availability and location. For important occasions such as parties, celebrations, or gifts, customers are encouraged to plan ahead and arrange delivery before the intended event date whenever possible. Delivery availability may also be affected by seasonal periods, high order volumes, weather conditions, or other circumstances outside normal operations.

All product purchases are considered final; however, customer satisfaction remains an important priority. If an order experiences an issue during delivery, such as arriving in a condition that does not meet quality expectations, customers are encouraged to contact our support team for assistance. When a product does not arrive in an acceptable condition, we will review the situation and provide an appropriate solution, which may include replacement support when applicable. Our goal is to address concerns fairly and ensure customers feel supported throughout the process.

Jeni’s also works to provide choices that accommodate different dietary preferences and lifestyles. Our product selection includes options created for customers who are looking for alternatives to traditional dairy-based desserts. Certain ice creams, frozen desserts, sorbets, and toppings are prepared without gluten ingredients, allowing customers to explore suitable choices more easily. We also offer dairy-free selections made with carefully chosen ingredients so that more people can enjoy creative flavors and memorable dessert experiences. Product information and available selections are organized to help customers identify options that match their individual needs.

Fans and readers who enjoy Jeni’s cookbook may have opportunities to participate in special events where signed copies are available. These opportunities may take place during store events, demonstrations, book-related appearances, tours, or other community gatherings. These experiences allow customers to connect more personally with the story behind the recipes and celebrate the creativity that inspires Jeni’s approach to frozen desserts.

In addition to creating unique products, Jeni’s continues to focus on responsible business practices and positive community impact. As a Certified B Corporation, Jeni’s meets recognized standards related to social responsibility, environmental awareness, transparency, and ethical operations. This certification represents a commitment to balancing business success with meaningful contributions to people and the planet. Since receiving certification, Jeni’s has continued working toward responsible sourcing, thoughtful production methods, and practices that support long-term sustainability.

Through quality products, accessible customer services, responsible operations, and a focus on community connection, Jeni’s continues creating experiences that go beyond traditional ice cream. Every interaction, from discovering a favorite flavor to receiving a delivery or attending an event, is designed to reflect care, creativity, and dedication to customer satisfaction.